📊 Call Analytics Dashboard

Right Away Home Services logo
Dashboard Analytics Call Saver Callback Jobs Webhook Monitor Campaigns

📈 Today's Conversion Rates

Inbound calls, 30+ seconds

Loading...

🏆 Agent Performance Leaderboard

Today's performance - Inbound calls, 30+ seconds â€ĸ Auto-refreshes every 60 seconds

Loading leaderboard...
Conversion Rate
--
Total Calls
0
Positive
0
Negative
0
Neutral Calls
0
Opportunity Calls
0

đŸŽ¯ Filter Analytics

Show only graded calls

Graded Calls

Total: 0 calls
Loading calls...

Call Details

×
Call ID
--
Date & Time
--
Duration
--
Direction
--
Agent
--
Company
--
Customer Phone
--
Called Number
--

🔗 Call Identifiers

🔗 Conference SID
--
👨 Parent Call SID (Customer)
--
đŸ‘ļ Child/Agent Call SID(s)
--

📊 Quick Metrics

Outcome --
Intent --
Score --
Confidence --

⚠ī¸ AI Conflict Detected

📝 Call Summary

--

📜 Rating Change History

📊 Script Adherence Score

Loading...

📁 Category Breakdown

Loading...

🔍 Detailed Checklist

Loading...

🔧 System Analysis

Loading...

📅 Booking Proof

Loading...

⭐ Skills Overlay

Loading...

🏆 Quality Flags

Loading...
📅 Graded: --

🧠 AI Reasoning

--

💡 AI-generated coaching suggestions to improve performance. Suggestions are prioritized by impact.

đŸ’Ē Coaching Suggestions

Loading coaching suggestions...
No transcript available yet. This call may still be processing.
đŸ“ŧ Recording SID
--
Loading recording...

īŋŊ Call Notes

Loading notes...
Add a Note

Tip: Press Ctrl+Enter (or Cmd+Enter on Mac) to submit

📋 AI Grading Rules Editor

×

ℹī¸ AI Models in Use:

  • Claude: claude-opus-4-20250514 (Primary)
  • OpenAI: gpt-4o (Validation)

Changes to these rules will be cached for 5 minutes, then automatically applied to all new call gradings.

Grading Rules (Markdown Format)

0 characters â€ĸ 0 lines

🤔 Challenge Call Rating

×
Call ID
--
Date
--
Current Classification
--